We want each visitor to this site feel welcome and the user experience is enriching for you. We are actively working to improve access and usability of our website, and keep doing a lot of the available standards and guidelines.

Plymouth Libraries is responsible for this website. We want as many people as possible to be able to use the website.

This page describes how we are complying with the relevant laws and standards with any known accessibility problems, and how you can report issues to us so that we can remedy them.

How accessible is the website?

This website is largely compliant with the relevant laws and standards, but we are aware that there are certain shortcomings.

What can you do if you are unable to use parts of the website?

If you need content from this website that is inaccessible to you but is exempt from the field of application as described below, you can send an email to or phone us on 01752 205900.

Reporting issues with website accessibility

We are constantly doing our best to improve the website’s accessibility. If you discover any problems that are not described on this page, we would be grateful if you would fill in the form to alert us to the problem.


The Equality and Human Rights Commission is the point of contact for queries regarding implementation of the relevant laws and standards on digital accessibility of public services. If you not satisfied with how we deal with your views, you can contact the Equality and Human Rights Commission and let them know.



Technical information on website accessibility

This website is largely compliant with level AA in the standard Web Content Accessibility Guidelines version 2.1. The content that is not accessible is described below.

  • Search suggestions cannot be read by screen readers. (WCAG A 1.3.1)
  • It seems that tables are used for styling. (DIGG R83)
  • Cover images lack text if the image is missing or poor. (WCAG A 1.4.5)
  • It is not possible to navigate all parts of the website via the keyboard. (WCAG AA 2.4.5)

We are constantly working to maintain our website and improve its accessibility. Our ambition is to have remedied all known accessibility problems during Q2 2022.

Unreasonably burdensome adaptation

Plymouth Library Service refers to exceptions for unreasonably burdensome adaptation in accordance with the relevant laws and standards on digital accessibility of public services for the following content.

  • Timer function that counts down until the page becomes outdated

A lot of effort will be required in order to remedy these problems, and we will be unable to get this done during to 2021.

How we tested the website

Our supplier has worked in compliance with WCAG 2.1 AA when developing and designing the website.

We have estimated accessibility without review.

This website was was published on January 2022.

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